FAQ
❓ Frequently Asked Questions
1. What products do you sell at Keyzai?
We specialize in smart light switchers that let you control your home lighting via smartphone or voice assistant (Alexa/Google Home).
2. Do you offer free shipping?
Yes! We offer free standard shipping on all orders — no hidden fees.
3. How long does delivery take in the UK?
Orders arrive within 5–9 business days after processing. You’ll receive a tracking number once your order ships.
4. Do you ship internationally?
Yes! We ship worldwide. Delivery may take 7–21 business days, depending on your location.
5. Will I have to pay customs or VAT?
UK customers won’t pay customs. International customers may be responsible for local import duties or VAT.
6. How do I track my order?
You’ll get a tracking number via email once your order ships. You can also use the “Track My Order” link on our website.
7. What if my item is damaged or not working?
Please email us at [email protected] with your order number and a photo. We’ll send a replacement or issue a refund.
8. What’s your return policy?
We offer 30-day returns. Items must be unused and in original packaging. UK returns are free. Check our Return Policy page for more.
9. Can I cancel or change my order?
Yes, as long as it’s within 2 hours of ordering and the item hasn’t shipped yet. Email us right away.
10. Are Keyzai switches Alexa/Google compatible?
Yes! All our smart switches work seamlessly with Alexa and Google Home for hands-free voice control.