Shipping Policy

At Keyzai, we’re proud to offer fast, reliable, and free shipping across the UK and beyond — so you can start enjoying smart lighting without delay.

Whether you're in London, Manchester, or a quiet countryside village, we deliver your smart light switchers quickly, securely, and with tracking every step of the way.

✈️ UK Shipping Details

  • Standard Shipping: Free on all orders
  • Order Processing: 1–2 business days
  • UK Delivery Time: Estimated 5–9 business days
  • Expedited Shipping: Not currently available in the UK

Once your order ships, you’ll receive an email confirmation with your tracking number.

⚠️ Please allow up to 48 additional hours during peak seasons, sales, or holidays.

🌍 International Shipping (Outside the UK)

  • Delivery times vary between 7–21 business days, but can take up to 39 days depending on location.
  • Customs delays may occur outside our control.

❓ Frequently Asked Questions

Do I pay for shipping?
No. Shipping is completely free for all UK orders. You only pay for the product.

Will I pay customs or import duties?

  • UK customers: No customs charges apply when shipping from our UK/EU fulfilment partners.
  • International customers: Duties and taxes may apply and are the responsibility of the recipient.

Can I track my order?
Yes! You’ll receive a tracking number once your order is shipped. You can also use the “Track My Order” link on our website.

Tracking says delivered, but I didn’t receive it — what now?
First, check with neighbours or your local delivery office. If it’s still missing, contact the shipping carrier directly using your tracking number.
Need help? Email us at [email protected] and we’ll assist right away.

🌐 Customs & Delivery Notes

  • We are not responsible for customs delays or unpaid import fees in non-UK countries.
  • We cannot undervalue or alter customs declarations.
  • If we are unable to ship to your country, we’ll inform you and issue a full refund.

🎁 Gift Wrapping

Gift wrapping is not currently offered, but our packaging is clean and professional — perfect for gifting straight out of the box.

📬 Questions?

Have more questions about your order or delivery?
We’re here to help — just email us at [email protected].